Privacy & Data Handling Countervail LLC
1. Overview
Countervail LLC (“Countervail,” “we,” “our”) is committed to protecting client privacy and handling all information with the highest level of confidentiality and professional care.
2. Information We Collect
We may collect:
- Contact information
- Case details and narrative
- Screenshots, documents, or evidence you provide
- Technical indicators (URLs, usernames, timestamps, etc.)
- Publicly available OSINT data
- Website analytics (non‑identifying)
3. How We Use Information
Information is used to:
- Provide cybersecurity consulting
- Conduct investigations
- Analyze threats and exposure
- Communicate with clients
- Prepare documentation for law enforcement (with consent)
- Improve service quality and security
4. Confidentiality
All client information is confidential. We do not sell, rent, or trade client data. Information is shared only when:
- Required to perform the services you requested
- You provide explicit consent
- Required by law or court order
5. Data Security
We use commercially reasonable security measures to protect client information, including:
- Encrypted communication channels
- Secure evidence handling
- Limited access to case materials
- Secure storage and retention practices
6. Data Retention
Case information is retained only as long as necessary to provide services, meet legal obligations, or maintain investigative records. Clients may request deletion of non‑required data.
7. Cookies & Website Analytics
Our website may use basic analytics tools to understand traffic patterns. These tools do not collect personally identifying information unless voluntarily submitted.
8. Third‑Party Services
We may use secure third‑party tools for:
- Payment processing
- Scheduling
- Communication
- Evidence transfer
These providers maintain their own privacy policies.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from minors without parental consent.
10. Changes to This Policy
We may update this policy periodically. The latest version will always be available on this page.
11. Contact
For privacy questions or data requests: contact@countervailintelligence.com