Countervail

Terms of Service


Countervail LLC – Services Agreement

1. Introduction

This Services Agreement (“Agreement”) governs the relationship between Countervail LLC, a Washington State licensed private investigation agency (“Countervail,” “we,” “our”), and the client (“Client,” “you”). By engaging our services, you agree to the terms below.

2. Scope of Services

Countervail provides:

  • Cybersecurity consulting
  • Cybercrime investigations
  • OSINT‑driven analysis
  • Exposure and risk assessments
  • Evidence review and documentation
  • Advisory support for fraud, impersonation, harassment, account compromise, and related digital threats

Services are delivered on a best‑effort basis and may include recommendations, investigative findings, or documentation for potential law‑enforcement reporting.

3. Licensing

Countervail LLC is licensed under Washington State law to conduct private investigations. PI License: #26010541 UBI: 606107463

4. Fees and Payment

  • Investigative Services: $285/hr, 4 hour minimum retainer
  • Individual Cybersecurity Assessment: Starting at $570
  • Small Business Cybersecurity Assessment: Starting at $725

Work begins once the retainer is received. Additional hours or expanded scope may require supplemental retainers.

5. Client Responsibilities

The Client agrees to:

  • Provide accurate, complete information
  • Refrain from unlawful requests
  • Maintain access to accounts, devices, or evidence as needed
  • Notify Countervail of any material changes in circumstances

6. Confidentiality

All client information is treated as confidential and used solely for investigative or consulting purposes. Countervail does not sell or share client data.

7. No Guarantees

Countervail does not guarantee:

  • Identification of a threat actor
  • Recovery of funds
  • Restoration of accounts
  • Law‑enforcement action or outcomes

Investigations are conducted on a best‑effort basis using available data.

8. Law Enforcement and Legal Cooperation

With client consent, Countervail may prepare documentation to support a law‑enforcement report. Countervail does not provide legal advice.

9. Termination

Either party may terminate services at any time. Unused retainer funds will be refunded, minus time already billed.

10. Governing Law

This Agreement is governed by the laws of the State of Washington.

11. Contact

For questions or concerns: contact@countervailintelligence.com